FAQ

Frequently Asked Questions (FAQ)

What payment methods do you accept?

We offer secure payment methods protected by SSL encryption and HTTPS.
We currently accept:

You can view all payment options here.

Do you offer free shipping?

Yes! We offer free shipping within the United Kingdom.
For more details, please visit our Shipping Policy.

What is your return policy?

You can find the full details of our return policy here.

When will I get refunded after returning a product?

Once we receive your returned item, your refund will be processed within 7 business days.
Check our Refund Policy for more information.

How can I track my order?

You can track your order using our Track Order page.

Do you ship internationally?

At the moment, we only ship within the United Kingdom.

What if I receive a defective product?

If you receive a defective product, we'll gladly replace it free of charge.
Please inform us and return the item within 30 days. See our Return Policy for details.

Can I cancel my order after placing it?

Yes, you may cancel your order within 24 hours of placing it.
Contact us as soon as possible to process the cancellation.

Do you offer any warranties or guarantees?

We offer a 30-day warranty on all purchases to ensure your satisfaction.
More info is available in our Return Policy.

How can I contact customer support?

Visit our Contact Page to reach us via our contact form, or send an email to support@zeothrive.com

How do I know if an item is in stock?

If the product is available to add to your cart, it's in stock and ready to ship.

Do you have a physical store location?

We are currently an online-only store, which helps us keep our prices low and our selection wide.

Can I bulk order for my business or organization?

Yes! Please contact our customer support team for more information on bulk orders and special pricing.

How long will it take to receive my order?

Please refer to our Shipping Policy for delivery timeframes and tracking info.

What is the process for exchanging a product?

Product exchanges follow the same process as returns. Visit our Return Policy for instructions.